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Posted by in Leadership, Uncategorized

Breakthrough Coach and Social Catalyst launch Rhapsody Strategies

On June 26, 2014 Breakthrough Coach and Social Catalyst launched a new venture called Rhapsody Strategies. The mission of this new company is to build the most sophisticated leaders who change the face of business. The goal is to help leaders build their epic story and become the industry influencers and game-changers they are destined to be. We are very excited about this new chapter in the Breakthrough Coach story. Find out more about this exciting venture in this blog post, “Why Breakthrough Coach and Social Catalyst joined forces to form Rhapsody Strategies!” What are you waiting for? Isn’t it time you wrote your epic story?   Eric Deschamps | Ottawa Business...

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Posted by in Business Coaching, Business Systems, Human Resources, Leadership, Uncategorized

What Would You Do? Workplace Policies

Over the past week a well known Ottawa company has been embroiled in controversy with some employees. The battle has made it to the local headlines and has caused debate around water coolers across the city. The issue is over tattoos and whether or not employees must keep them hidden from public view. The employees argue that it’s unfair to ask them to wear long-sleeved shirts during the hot summer weather. The company argues that their workplace policy clearly states that tattoos must be covered at all times and the employees agreed to do so when they were hired. It’s easy to argue both sides. In fact, when I ask entrepreneurs what they think, I hear support for both the company and the workers. Many business owners are at a loss as to how they would respond if faced with a similar issue. The conversation usually turns to workplace policies and how they should be implemented within a company’s culture. Do you have an employee manual? Does it clearly...

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Posted by in Business Coaching, Human Resources, Leadership, Uncategorized

Are YOU the People-Problem in Your Business?

Let’s be very clear.  Your business is much more than bricks and mortar.  The business is not just the systems and tools you use to get things done.  Your business is not just the products you have or the services you offer. The biggest success factor of any business is the people, doing the right job at the right time. Assuming this is true, (and I am writing the blog post so we will assume that for now) “WHY do we allow people-problems to go unaddressed?” At this point I can almost feel you squirming in your seat through the screen. You might be tempted to “stick your head back in the sand” and stop reading this post, but stay with me here.  People-problems do not have to be as uncomfortable as first imagined. Take a deep breath and let’s look at the situation.  Some of the most common people problems I have run into are: A salesperson that doesn’t bring in new business. The staff member that likes to bring personal drama...

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Posted by in Business Systems, Uncategorized

Set Yourself Free with Strong Business Systems!

Do you feel chained to your business? Are your team members performing repetitive tasks with no real consistency? Do you feel like you’re spending far too much time on trivial business issues instead of focusing on what matters most? If you answered yes to any of those questions, it is time you addressed your business systems. As business coaches, we are big fans of systems! Business systemization can be a long and sometimes difficult process however, but the end result is worth the effort as it will save you time, money and resources in the long run. Systemizing your business can free you from the tedious and often overwhelming tasks associated with the day to day operations of your business.  How? Business systemization ensures that every aspect of your business is standardized so that it can run effectively and efficiently without constant supervision and potentially even without you. What’s the big deal with business systems anyway? Business systemization operates under the premise that a business should function as if...

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Posted by in Business Effectiveness, Customer Service, Uncategorized

Take Your Customer Experience to New Levels with Handwritten Notes

Every business owner believes they have great customer service. In fact, I have never had a single owner tell me that their customer service is terrible! Good – even great – customer service simply isn’t enough anymore. Your customers expect to be treated well. If they’re not, they will do business with someone who does treat them right! So, how do you stand out from the crowd of great customer service? Eric, in his excellent post, The Ultimate Question That Could Transform Your Customer Service, suggests one great idea. I highly recommend you read that post if you haven’t done so already. Allow me to suggest another simple approach that can cause your customers to take notice of your service. Send them handwritten notes. Today, most communication takes place online. We email, text, Facebook, etc. When people do send mail, it’s usually a form letter typed out on a computer and addressed using a mail merge. Think about it. How often do you get a handwritten note in your mailbox? A handwritten...

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