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Posted by in Leadership, Uncategorized

Breakthrough Coach and Social Catalyst launch Rhapsody Strategies

On June 26, 2014 Breakthrough Coach and Social Catalyst launched a new venture called Rhapsody Strategies. The mission of this new company is to build the most sophisticated leaders who change the face of business. The goal is to help leaders build their epic story and become the industry influencers and game-changers they are destined to be. We are very excited about this new chapter in the Breakthrough Coach story. Find out more about this exciting venture in this blog post, “Why Breakthrough Coach and Social Catalyst joined forces to form Rhapsody Strategies!” What are you waiting for? Isn’t it time you wrote your epic story?   Eric Deschamps | Ottawa Business...

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Posted by in Business Coaching, Human Resources, Leadership, Uncategorized

Are YOU the People-Problem in Your Business?

Let’s be very clear.  Your business is much more than bricks and mortar.  The business is not just the systems and tools you use to get things done.  Your business is not just the products you have or the services you offer. The biggest success factor of any business is the people, doing the right job at the right time. Assuming this is true, (and I am writing the blog post so we will assume that for now) “WHY do we allow people-problems to go unaddressed?” At this point I can almost feel you squirming in your seat through the screen. You might be tempted to “stick your head back in the sand” and stop reading this post, but stay with me here.  People-problems do not have to be as uncomfortable as first imagined. Take a deep breath and let’s look at the situation.  Some of the most common people problems I have run into are: A salesperson that doesn’t bring in new business. The staff member that likes to bring personal drama...

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Posted by in Business Systems, Uncategorized

Set Yourself Free with Strong Business Systems!

Do you feel chained to your business? Are your team members performing repetitive tasks with no real consistency? Do you feel like you’re spending far too much time on trivial business issues instead of focusing on what matters most? If you answered yes to any of those questions, it is time you addressed your business systems. As business coaches, we are big fans of systems! Business systemization can be a long and sometimes difficult process however, but the end result is worth the effort as it will save you time, money and resources in the long run. Systemizing your business can free you from the tedious and often overwhelming tasks associated with the day to day operations of your business.  How? Business systemization ensures that every aspect of your business is standardized so that it can run effectively and efficiently without constant supervision and potentially even without you. What’s the big deal with business systems anyway? Business systemization operates under the premise that a business should function as if...

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Posted by in Human Resources, Leadership, Uncategorized

Using DiSC To Increase Your People Skills and Boost Your Bottom Line

As a business owner, one of your most critical roles involves building and optimizing your systems. I can’t emphasize that enough, and often drive my coaching clients a little crazy with my friendly “reminders” on this front. I admit it. I’m a “systems” guy through and through, both as a coach and as a practitioner. But at the end of the day, people run your systems. Without a strong grasp of what makes people tick, your company will never reach its full potential. Finding and keeping the right people is still one of the top challenges most business owners face. People-problems plague most organizations and can cripple even the best business systems. Doesn’t it make sense that improving your people skills should be a high priority as a business owner and professional? 90% of all success comes from your ability to read and understand people Imagine having a model – a system – to develop the most crucial of all skills: the ability to accurately, efficiently and quickly read...

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Posted by in Customer Service, Uncategorized

How to Leverage Your Most Important Customer Service Skill

This article is going to focus on the single most important customer service skill I have learned in my 12+ years in sales. Apologize when you make mistakes or don’t meet your customers’ expectations. Canadians are notorious for saying “sorry” a lot! In personal interactions, there is often a lot of apologizing going on. Yet when it comes to our business, many people avoid it like the black plague! Instead of owning up to our mistakes, we often argue with customers. We make up excuses. We dream up reasons why we can’t deliver what they want. All of us make mistakes. Customers understand this. More often than not, all they are looking for is an apology. Apologizing doesn’t mean that you’re wrong and the other person is right. It means you value the relationship more than your ego. Take caution when apologizing. Do it right. Don’t approach it like a parent scolding their 5-year old child, “You say sorry to your sister now!” There is certainly a right way...

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